Privacy Policy

HomePrivacy Policy

1. Introduction

At Sanjeevan Hair Skin & You(“Company”, “we”, “our”, or “us”), we are committed to safeguarding the privacy, confidentiality, and security of the personal, medical, and sensitive information entrusted to us by our patients, clients, and website users.

This Privacy Policy outlines in detail how we collect, use, process, store, disclose, and protect your information when you:

  • Visit our website: www.sanjeevanhairskinandyou.com
  • Book consultations or treatments
  • Interact with us via phone, WhatsApp, social media, or advertisements
  • Engage with our services across clinics in Hyderabad, Mumbai, and Delhi

We recognize the importance of maintaining the highest standards of privacy, especially in healthcare, and adhere to applicable laws including the Information Technology Act, 2000 (India) and evolving Digital Personal Data Protection (DPDP) regulations.

2. Scope of Policy

This Privacy Policy applies to:

  • Website visitors
  • Patients and prospective patients
  • Individuals submitting inquiries or forms
  • Users interacting through ads, campaigns, or third-party platforms

It does not apply to third-party platforms that are not controlled by us.

3. Definitions

Personal Data: Any information that identifies an individual (name, phone, email, etc.)

Sensitive Personal Data: Health, medical, biometric, or treatment-related data
Processing: Collection, storage, usage, sharing, or deletion of data

User / You: Any individual accessing our services or website

4. Information We Collect

4.1 Personal Identification Information

We may collect:

  • Full Name
  • Phone Number
  • Email Address
  • City / Location
  • Age / Gender (optional)
4.2 Health & Medical Information
  • Skin, hair, or body concerns
  • Medical history (shared voluntarily)
  • Previous treatments or medications
  • Lifestyle-related inputs (stress, diet, hormonal conditions)

⚠️ This is treated as sensitive personal data and handled with strict confidentiality.

4.3 Technical & Digital Information

Automatically collected data may include:

  • Browser type
  • Device information
  • Operating system
  • Website interaction
  • behavior
  • Referral source (ads, search engines)
4.4 Communication Data
  • WhatsApp chats
  • Call recordings (if applicable)
  • Email communications
  • Social media messages
4.5 Marketing & Advertising Data
  • Ad interactions (Facebook, Instagram, Google Ads)
  • Lead form submissions
  • Campaign engagement metrics

5. Lawful Basis for Data Collection

We collect and process your data based on:
  • Consent (when you submit forms or inquiries)
  • Contractual necessity (for providing treatments/services)
  • Legal obligations (medical record retention)
  • Legitimate interests (service improvement, fraud prevention)

6. How We Use Your Information

We use your data for the following purposes:

6.1 Service Delivery
  • Booking and managing appointments
  • Conducting consultations
  • Providing treatment recommendations
6.2 Personalization
  • Customizing treatment plans
  • Tailoring communication and follow-ups
6.3 Communication
  • Responding to queries
  • Sending reminders and updates
  • Providing health-related information
6.4 Marketing (With Consent)
  • Promotional offers
  • Campaign updates
  • Awareness content

You may opt out anytime.

6.5 Internal Operations
  • Data analysis
  • Service improvement
  • Staff training
6.6 Legal & Compliance
  • Maintaining medical records
  • Regulatory compliance
  • Fraud detection and prevention

7. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:
7.1 Internal Medical Team
  • Doctors and specialists
  • Authorized clinic staff
7.2 Third-Party Service Providers
  • CRM systems
  • Appointment scheduling platforms
  • Marketing tools
  • IT and hosting providers

All are bound by confidentiality agreements.

7.3 Legal Authorities

If required by:

  • Law enforcement
  • Court orders
  • Regulatory bodies

8. Data Security Measures

We implement strict safeguards including:

  • Secure servers and encryption
  • Role-based access control
  • Password-protected systems
  • Regular audits and monitoring

9. Data Retention Policy

We retain data only as long as necessary:

  • Medical records: As per legal requirements
  • Marketing data: Until consent withdrawal
  • Website data: For analytics and improvement

10. Cookies & Tracking Technologies

We use cookies to: :
  • Improve website functionality
  • Analyze traffic
  • Personalize user experience

Users can disable cookies via browser settings.

11. Your Rights

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Withdraw consent
  • Opt-out of marketing

Requests can be made via contact details below.

12. Children’s Privacy

  • Services are not intended for minors under 18
  • Data collection requires parental/guardian consent

13. Third-Party Links

  • Our website may link to external platforms.
  • We are not responsible for their privacy practices.

14. Cross-Border Data Transfers

If data is processed outside India, we ensure:

  • Adequate protection measures
  • Compliance with applicable laws

15. Data Breach Policy

In case of a data breach:

  • Immediate investigation
  • Risk mitigation
  • Notification (if legally required)

16. Changes to Privacy Policy

We may update this policy periodically. Changes will be reflected with a revised “Last Updated” date.

17. Contact Information

For privacy-related concerns:

Sanjeevan Hair Skin & You
 📞 +91 9000061177 | +91 9000061133
 🌐 www.sanjeevanhairskinandyou.com

18. Consent

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.